There are two solutions to your problem. In the case of appliance products like iPhones, it's even easier. I know I can have the online technician make the appointment, but then you have to wait for them to tell you when appointments are available, instead of just choosing online in a graphical choice. Buy an Apple watch and it'll remind you just how silly it is to sit somewhere for 14 hours. And, man, what a deal.
They of course need to go through the script and testing things out before agreeing with my conclusion. The Apple Support app release follows the revamping earlier this year of some physical Apple stores by removing Genius bars, replacing them with stools, aiming to provide a less frustrating and more intimate support experience. You may use traceroute to diagnose network routing issues e. You make a reservation online, walk in with your busted product, have a little chat with nice person who speaks your language, and, for computers, leave the product with them. It was around Christmas time 2012. And thanks to Time Machine and iTunes, recovering data is pretty easy, too.
Then, recently, I had back-to-back experiences dealing with both great and terrible support for products that failed. Some of the support options are by a phone b c email. How much more money do you think I am going to spend in my life on Apple products, compared to Dell? I started the support process, eventually did a frustrating online chat we've all been there, right? The website lists all open time slots for the next available day. You can also browse all Apple retail stores. To find Apple support locations, which aren't limited to Apple Stores and include Best Buy stores, you'll select a Bring in or Repair option and the app will give you a list of stores near you where you can get help.
This support is offered by the Genius Bar stations. This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Update at 11:17 am Apple stated that I would receive tracking info. Apple has recently changed how genius bar appointments are made. The phone call from a rep asking me to rate a support call that didn't happen? Not sure of the fix, but there has to be a better way.
If you are one of them, this article will help you. Find the closest Apple Store that you want to go. Then your reservation will be made. When you open the app, you'll get a list of all of your Apple devices to choose from, plus an option to get help with other products. On the Summary page, check the details of your appointment. I pulled the drive and wiped it, then reassembled, boxed, and sent.
To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an or. Apple will of course replace a defective phone during the warranty period with a refurbished - or new phone - not in the standard Apple new phone box. You have to call their support or chat and you have to perform all of the basic steps , the ones you already tried, to see if that fixes it and then they give you a case number to track it. Once you click on the time slot, your reservation confirms automatically. That's like walking into a car dealership and expecting the receptionist girl to change the oil in your car.
I fully admit that I bought a really cheap computer and that I shouldn't expect too much. The next available time and date is listed first. Include the device and reason for the appointment and select a convenient date and time. . I agree that they are the best help desk in the industry from a consumer perspective.
We recommend that you before contacting us. I did not lose commission. And if you think you can't afford to put the resources in, the follow-up question is obvious: Can you afford not to? As Apple fans would expect, the app is simple, yet packed with options to choose from if you need help with your , , or any other Apple device you own. Welcome to , the unofficial community for Apple news, rumors, and discussions. Log into your to make an Apple Store appointment. Apple offers tech support inside every Apple Retail Store.
Employees of the Genius Bar, called Geniuses, specially trained to help customers with Apple hardware and software. Experience No 2: Apple My temple of broken hardware: Apple's downtown San Francisco store. Get humble for a minute! It seems that Apple wants to offer support mainly via online live chat or phone calls. Needless to say, a reboot or whatever and everything's magically fine. Type your support issue into the search bar, or click the device or service you need help with. At that time you need to go to Apple Store to repair your device. Some hours later, I received a reply with a link to an Apple Forum discussion about disappearing voicemail messages.